Easy 30-Day Returns Policy
We care about your satisfaction. That’s why returns to ATALOU MICROSYSTEM are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to ATALOU MICROSYSTEM within 30 days of the purchase date, subject to the conditions and exclusions below:
Please read conditions below. If all conditions are not met, ATALOU MICROSYSTEM reserves the right to refuse the return or to charge a minimum 20% restocking fee.
- All returned items must be in its new condition, in their original box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories.
- ATALOU MICROSYSTEM is not responsible for personal data or items left in returned merchandise. Please review you return and inspect before sending it to us.
- ATALOU MICROSYSTEM is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the pecuniary value of the merchandise only.
- Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
- ATALOU MICROSYSTEM will only refund the original purchase price.
- Shipping and handling fees are nonrefundable.
Final Sale & Nonreturnable Items
- Cameras or any other Video Installation equipment that have been damaged as a result of the customer and not ATALOU MICROSYSTEM
- Unwrapped TVs, combos and monitors 37″ and larger
- Unwrapped/opened computers and computer software
- Any computers built or modified by ATALOU MICROSYSTEM to customer’s specifications.
- Special order merchandise or any item indicated on the website as nonreturnable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.